At Main Source Liquidation, we are committed to delivering your orders quickly, securely, and efficiently. Due to the bulk nature of liquidation pallets, our shipping process is designed to ensure safe handling and timely delivery across the United States and internationally.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed, you will receive a confirmation email with shipping details and tracking information (if applicable).
2. Shipping Methods
We ship liquidation pallets via:
- Freight carriers (LTL & FTL shipping) for pallets and bulk orders
- Standard ground shipping for smaller packages (if applicable)
Shipping method depends on the size, weight, and destination of your order.
3. Shipping Coverage
We provide:
- Nationwide shipping across the United States
- International shipping to select countries
For international orders, customers are responsible for ensuring that products comply with local import regulations.
4. Shipping Costs
Shipping costs are calculated based on:
- Order size and weight
- Delivery location
- Freight carrier rates
Shipping fees will be clearly displayed at checkout or provided via invoice for bulk orders.
5. Delivery Time Estimates
Estimated delivery times:
- U.S. Orders: 24 hours after dispatch
- International Orders: 1–4 business days (depending on destination and customs clearance)
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances.
6. Freight Delivery Requirements
For pallet deliveries:
- Customers must ensure adequate space for unloading
- A loading dock or forklift is recommended
- If unavailable, a liftgate service may be requested (additional charges may apply)
Failure to meet delivery requirements may result in delays or redelivery fees.
7. Order Tracking
Tracking information will be provided once your order has been shipped. Freight shipments may include tracking numbers or carrier contact details for real-time updates.
8. Damaged or Missing Items
We take great care in packaging and shipping your orders. However, if your shipment arrives:
- Damaged: Please note it on the delivery receipt and contact us within 48 hours
- Missing items: Report within 48 hours of delivery
Failure to report within this timeframe may limit our ability to assist with claims.
9. Customs, Duties & Taxes (International Orders)
International customers are responsible for:
- Customs duties
- Import taxes
- Clearance fees
These charges are not included in the product or shipping cost and must be paid upon delivery.
10. Shipping Delays
While we strive for timely delivery, Main Source Liquidation is not responsible for delays caused by:
- Freight carriers
- Weather conditions
- Customs processing
- Incorrect shipping information provided by the customer
11. Incorrect Address Policy
Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses may incur additional charges for rerouting or redelivery.
12. Contact Us
For shipping inquiries or assistance, please contact our support team: